Consumers Bill of Rights

Information to assist you in handling a claim with your insurance company
Do I have the right to select the shop of my choice to repair car?
Yes, as the vehicle owner you decide where, when and how that vehicle is repaired.


Must I notify my insurance insurance company?
Yes. insurance policies require that you notify the company or agent as soon as possible after an accident, make a damage report, and tell them where the damaged vehicle may be inspected.


Do I need to get more than one estimate?
No. Only one damage report is necessary from the repair shop of your choice. However, the insurance company will usually want to have their own adjuster inspect the damage. If your insurance company has a drive-in claim service and your vehicle is safe to drive, you should call them for an appointment, take your car there, make sure you receive a copy of the insurance adjuster's estimate, and then take the estimate and your vehicle to the shop of your choice.